RETURNS

Oh no! Not feeling the pep with your Pep-Strep and want to make a return? No worries, babe, we got you covered! You've got a fabulous 14 days from the shipping date to request a return. We'll make sure to credit your refund back to the original payment method you used for your purchase. Just a heads up, return costs will be on you, darling.

 

STEP 1: Register Your Return Ready to start? Email us at  pepstrep@outlook.com with your name and order number in the subject. This step is crucial for a seamless refund process.

STEP 2: Pack It Right Pop the items you’re returning back into their original box. Seal it up nice and tight, and remember to remove the old shipping label.

STEP 3: Send It Back After our response to your return request, take your package to the post office within 3 working days. Keep in mind, you'll be covering the return shipping costs.

STEP 4: Refund on the Way Our warehouse team will check your return, and if all's good, you'll see your refund within 3-4 working days (excluding shipping costs).

 

Color Exchange Policy

Fancy a different color? You can totally swap your item for another hue, provided it’s the same length. Here’s how:

  • Email us at pepstrep@outlook.com with your exchange request.
  • Make sure the item is in perfect condition, just like you received it.

 

Length Exchange? Here's the Twist!

Want a different length? Here’s what you need to do:

  • Follow the return process above to send back the original item.
  • Place a new order for the desired length on our website.
  • Once we receive your return, we’ll process your refund as per our policy.

 

Please note, we strictly adhere to Dutch return laws to ensure everything is fair and fabulous.